Shop Simsbury

{ Wednesday Night is Business Night at Simsbury Public Library! Beyond Customer Service, Creating Customer Loyalty }

Wednesday, August 30, 2017
6:30 pm - 8:00 pm

Simsbury Public Library
725 Hopmeadow St.
Simsbury, CT 06070


Developing loyal Customers—not just satisfying your Customer’s needs is the critical difference in creating sustainable organizational success. Customer Loyalty should be the outcome of every Customer interaction, and creating unique points of connection for every customer should be the goal.

Customer Loyalty is a powerful competitive advantage. The value of loyal customers includes: they always return, they speak favorably about your organization providing word of mouth advertising, they are willing to pay more for your product of service, and when there is a mistake, loyal Customers are more forgiving. Join us to learn more about developing loyal customers from guest speaker Michael Lynch.

Michael Lynch helps business owners and sales executives create high performance organizations. His clients face a variety of challenges including declining sales, employee turnover, underperforming departments, and poor internal communication. Michael has more than 25 years’ experience in sales and leverages those skills to uncover his clients’ wants and needs. Goal Setting is a critical piece of his process that leads to consistent sales growth.

Registration is requested through www.simsburylibrary.info or 860-658-7663 ext 2200.

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